Our servers have been built for optimised performance for your website. This means your website will load quickly to provide visitors the best experience possible.
Any website can be hacked. We’ll ensure strong security that helps prevent attacks, keeping your website safe from hacking, or passing viruses onto your visitors.
Your website will have regular scheduled backups stored on our secure servers. This ensures if anything were to go wrong, we can restore a backed up version of your website in minutes.
Below, you’ll find the most frequently asked questions by our WordPress Care Plan customers. If you have a questions that are not on the list, please contact us.
The purpose of our care plans are for preventative care, we will monitor and update software to prevent your site from braking or being hacked.
We cannot promise your website will not be hacked, but can promise we will use the best tools available to prevent this, and assist in the restoration of the website with one of our backups as soon as possible.
Support Time is dedicated time allocated per month for various requests. Small design improvements are the most common requests, however anything that you can fit into your monthly support time is included.
Please be aware that requests for new designs and features to your website may likely result in a formal estimate as these can commonly go over the monthly dedicated time.
* Please note: Unused allocated Support Time per month will expire at end of month and does not rollover.
A monthly strategy call is an 30 minute allocated call to discuss any queries or improvements and features that can be made to your website. It could also include any other consultation of other marketing, eg. adwords, email and print marketing that could be produced as part of your marketing strategy.
Please note: Unused allocated Monthly Strategy Call time will expire per month and does not rollover. Strategy Calls must be requested and booked in before call commences and will be provided via telephone or Skype.
Our WordPress Care Plans are predominately offered to our own website design clients, however we’re happy to support your website if you had it designed by another company.
We want to be here to help business owners with WordPress websites to keep their sites safe, secure and updated.
We will need some details to see how the site was built and if we can help. To get started please click the getting started button at the bottom of any of the above Care Plans.